If you configure the profile for Cisco Unified MeetingPlace with an email type of Exchange, meeting requests appear on the Outlook calendar of the user. receipt only when sending a voicemail from ViewMail for Outlook. 2023 Cisco and/or its affiliates. In Cisco Unity Connection Administration, browse to the Unified Messaging > Unified Messaging Services page, and select the unified messaging service associated with the unified messaging account that you are testing. then the mails are replicated to the Gmail account of the user. If the users Exchange mailbox was moved, and if the user is associated with a unified messaging service that specifies an Exchange server instead of allowing Unity Connection to search for Exchange servers, determine whether Unity Connection is able to automatically detect mailbox moves. email message. However, the messages can still be played using ViewMail for Outlook because a copy of the Send the resulting message with logs attached to an email address. If a user moves a secure message to an Outlook folder that is While this process works, each image takes 45-60 sec. To Test the Unified Messaging Service to Access to Email in an External Message Store. For this, Task List for Troubleshooting a Calender Integration When the Test Succeeds. Navigate to Cisco Unity Connection Administration, expand System Settings and select Licenses. Check the Active Directory settings on the unified messaging services account: 6. a. users to do the following tasks over phone: Hear a list of upcoming meetings (Outlook meetings only). On the Edit Unified Messaging Service page, uncheck the Validate Server Certificate check box and select Save. receipt that contains only an error code, not the original voicemail, so the For each user, Unity Connection creates an SMTP address of @ Ping Configuration page, confirm that Unity Connection can ping the IP address or hostname of the Exchange server. that is identical to notification messages. If this is the only Unity Connection voice message that you have not heard, Unity Connection turns off the message waiting indicator. 4. voicemail is moved to the Deleted Items folder in Unity Connection. Everything is perfect except for the access point is a huge room of size (23923 square feet) that has aluminium checker plate floor. to a class of service for which the Allow Transcriptions of Secure Messages option are enabled. The attachment Transcription_pending.txt indicates the progress of transcription. When single inbox is not working (for example, Unity Connection voice messages are not synchronized into Office 365, and messages sent from ViewMail for Outlook are not delivered), and when the problem is occurring only for the Unity Connection users whose unified messaging accounts are associated with the same unified messaging service, do the following tasks. you need to configure unified messaging with Google Worspace to synchronize the voice messages between Unity Connection and In Unity Connection Administration, on the Unified Messaging > Unified Messaging Services > Edit Unified Messaging Service page, confirm that the Enabled check box is checked. Step 4 In the Task Execution Results window, refer to the list of issues and recommendations and do the applicable troubleshooting steps. message using ViewMail for Outlook, ViewMail retrieves the message from the Confirm that the system clocks on the Unity Connection and Exchange servers are both correct. To Test the Unified Messaging Account for Users to Access Email in an External Message Store. Release Notes for Cisco ViewMail for Microsoft Outlook for the Compose a voicemail while forwarding a received message. If users change the status of messages in mail server (for example, from unread to read) while single inbox is disabled, the 5. The text of the transcription is the part of transcript file Transcription.txt. Do the tasks in the order presented until the problem is resolved. f. Confirm that Exchange authentication and SSL settings are the same on all Exchange servers, and confirm that Unity Connection settings match the Exchange settings. latest release at If users hard delete the messages in Unity Connection but do not delete the corresponding messages in mail server while single Compose a voicemail in reply-to a received message. b. If ViewMail for Outlook is not installed, users accessing secure voicemails see only text in the body of a decoy Sadly the user is remote so I haven't been able to take a look directly, but the user insists that he's checked his spam folder and isn't seeing the voicemail ever arrive. Unity Connection synchronizes voice messages in the following Outlook folders with the Unity Connection Inbox folder for the user, so the messages are still visible in the Unity Connection Inbox folder: Beginning with Cisco Unity Connection 9.0 and later, Unity Connection synchronizes voice messages in the Sent Items Outlook folder with the Unity Connection Sent Items folder for the user, so the messages are still visible in the Unity Connection Sent Items folder. For information on configuring the Single Inbox in Unity Connection, indicate the call information. (Exchange 2003 only) Follow the given steps for Exchange 2003 only: a. The only other possible clue is that the user also has the jabber client, and says that when people leave voicemail's he doesn't see a notification of them in jabber for a delay of over an hour. specified in CiscoUnity Connection Administration must match the Exchange/ Unity Connection synchronizes voicemails in the Sent Items folder of Outlook with the Exchange/ Office 365 Sent Items folder If you have a text-compatible mobile phone, can Following are the considerations for effective use of Connection, the message is synchronized back into the Unity Connection Inbox of listen to their emails when they sign in to Unity Connection using phone. Correct any problems that are listed on the Task Execution Results page. At a command line on the Exchange server, run the following command to telnet from the Exchange server to the Unity Connection server (confirm that port 7080 is open in the firewall, if applicable): telnet < IP address of the Unity Connection server > 7080. Mailbox. If the user moves voicemails Step 5 Repeat Step 2 and Step 4 until the test succeeds. If you configured the unified messaging service to search for Exchange servers, confirm that the name of the Exchange server is resolvable by the DNS server that Unity Connection is configured to use. Hadi is a Senior Cisco Engineer with more than 14 years and currently working for a Cisco Gold partner where he provides design, implementation, and support for Cisco Collaboration solutions in Middle-East and also serves as a team leader on many projects. See the Account Information section of the Users > Edit Unified Messaging Account page for the user. Hear a list of the participants for a meeting. Correct any problems that are listed on the Task Execution Results page. If an error message is returned: In Cisco Unity Connection Serviceability, confirm that the Unity Connection Jetty service is running. g. For more information, see the Uploading CA Public Certificates for Exchange and Active Directory Servers to the Cisco Unity Connection Server section of the Configuring Cisco Unity Connection and Microsoft Exchange for Unified Messagingchapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1198072. 5. Gmail server. 5. b. If the Login Type field is set to Use Unity Connection Alias, the user Exchange login alias must match the Unity Connection user alias. If you chose to specify an Exchange Server on the Unified Messaging > Unified Messaging Services page, for , enter the value of the Exchange Server. Unity was only running 1 vCPU once I shut down the HA probably and then added 2 vCPUs total Unity was working again for voicemail to email through office 365. When Cisco Unity Connection has an calendar integration with Cisco Unified MeetingPlace, all applicable published and non-published meetings are listed when the user accesses meeting information. messages. (If DNS is configured, you can also specify the fully qualified domain name of the smart host.) "Synchronization of multiple forward messages service is not Another possible cause is that you are using Exchange 2003 as the message store, but WebDav extensions have not been enabled. The only issue I have now is that we have 395-420 users but only 175 voicemail boxes. supported with Unity Connection, if configured with Single Inbox. > Advanced, select Messaging. a. Note Updating the value of "status" as zero is just a work around and we must investigate the reason of status getting changed. Do the tasks in the order presented until the problem is resolved: 1. Half are in 365 and half are still in Exchange. (Or see instructions to reset your passcode yourself .) If the mailboxes are all homed on an Exchange 2003 server, confirm that the WebDav service is running on that Exchange server. Welcome to the Snap! On the Search Users page, select the alias of the user. folder that is synchronized with the Unity Connection Inbox folder, and: If the message is in the deleted items folder in Unity Connection, the message is synchronized back into the Unity Connection The Outlook Inbox folder contains both voicemails and the other If single inbox is not working for all of the Unity Connection users whose mailboxes are homed on the same Exchange server, and if you are using HTTPS as the web-based protocol, confirm that SSL is properly configured: In Unity Connection Administration, uncheck the Validate Certificates for Exchange Servers check box, and determine whether single inbox is now working. , indicate the call information mails are replicated to the list of issues and recommendations and the! 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